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Noticeboard

URGENT PRESCRIPTION ORDERING INFORMATION

To reduce the risks of spreading Coronavirus for patients and staff we will NOT accept paper prescription requests until further notice.  We do not want patients entering the practice exposing themselves or our staff to risk of infection. You should request your prescription in one of the following ways:-


*NHS App - available in the App Store (Apple or Android). It’s easy to use and you can order your prescriptions quickly and easily. You can even see when they've been approved by a GP.


*Go to PatientAccess.com - we can send you a link to get started in creating an account if you do not already have one.


*You can email us at prescriptions.mrmc@nhs.net


You need to decide where we should send your prescription electronically. It can be to any pharmacy. You will not be able to collect your prescription from the Reception desk - please let us know your pharmacy preference. 


We no longer accept requests or produce paper prescriptions.


In some circumstances during this pandemic we will accept telephone requests for those unable to use the alternatives above, but you will still need to have a nominated pharmacy.


Thank you for your patience and understanding.


Welcome to Manchester Road Medical Centre

 01565 743100

PLEASE NOTE

IMPORTANT INFORMATION

Please note – on Friday 12th June at 1.00pm the surgery’s computer system will go off line until 8.00am on Tuesday 16th June (including the weekend).  This is to enable an upgrade and migration to a new Knutsford Medical Partnership system. During this period we WILL only be able to deal with emergency on the day appointments.   The NHS 111 service is available for anything that we cannot deal with and 999 can be called for life threatening emergencies.  We will NOT be able to issue any prescriptions electronically so we ask that you ensure you have sufficient stock to cover this period.  All on line Patient Access will be terminated as unfortunately the information cannot be transferred to the new system.  From Tuesday 16th June we would request that you re-sign up to the on line Patient Access facility by downloading the NHS App.  We do apologise for any inconvenience caused and our staff will do all that they can to assist you during this exciting time. https://www.nhs.uk/using-the-nhs/nhs-services/the-nhs-app/

CHANGES TO THE PHLEBOTOMY SERVICES AT KNUTSFORD COMMUNITY HOSPITAL

The phlebotomy service has changed the way that it operates due to COVID-19.  As such they are no longer operating drop-in services .  Patients are advised to pre-book appointments .  Please call the  booking line: 01625  661258 and specifically request Knutsford Clinic.  Patients must bring their request form with them.  Patients must arrive as close to their appointment time as possible and may be asked to wait in cars if arriving too early.



RESCUE PACKS 
There has been some incorrect information about Asthma and COPD rescue packs on social media recently. These packs are only for bacterial infections which Coronavirus is not (it is a virus). If you don’t normally have an Asthma or COPD rescue pack you should not contact your GP practice to order one.


REPEAT PRESCRIPTIONS
There is no concern regarding medicines supplies and your practice will continue to issue prescriptions for routine medications as usual. Please order your medicines using online services or Apps wherever possible (e.g. Patient Online Access or NHS App). Please order your repeat when you have a 7 to 10 day supply of medicines left.  Practices will routinely send prescriptions electronically to pharmacies to dispense, so you or your representative can collect the dispensed items from the pharmacy in most cases. Many practices are also moving some patients on to repeat dispensing for a period of several months, which will mean instead of you having to request a repeat prescription from your GP practice each month it will be available in the pharmacy for you on a monthly basis.
Pharmacies are working hard with the NHS and volunteers to support patients who need their medicines to be delivered to their homes. Please speak with your pharmacist if you have difficulty arranging for your dispensed items to be collected by a family member, friend or neighbour and you haven’t previously needed a pharmacy delivery service.

VULNERABLE INDIVIDUALS
The NHS in England is currently writing to individuals that it has identified as being at particularly high risk of contracting Coronavirus due to underlying health conditions, outlining what steps they should take and why.   
You do not need to contact your GP practice if you think you are at particularly high risk but haven’t yet received a letter. We will contact you if we need to.

KNUTSFORD LOCAL SUPPORT GROUP

The Knutsford support group was set up with the aim of supporting the local community amid the COVID-19 outbreak.  Their team of volunteers can help you with:

shopping, dog walking, employer and employee legal advice, signposting you to other services, food bank drop-off, collecting prescriptions - or just someone to speak to if you're feeling lonely

Call 0800 118 1692 (freephone) or visit www.weareknutsford.org

Your safety is of paramount importance - if you are in any doubt as to whether someone is being genuine - please contact the number above.

Covid-19 and Your Information / Supplementary Privacy Notice April 2020

This notice describes how we may use your information to protect you and others during the Covid-19 outbreak. This is to be read alongside our main Privacy Notice.

The Health and Social Care system is facing significant pressures due to the Covid-19 outbreak. Healthcare information is essential to deliver care to individuals, to support Health and Social Care services and to protect public health.  Information is also vital in researching, monitoring, tracking and managing the outbreak and in the current emergency it has become even more important to share health and care information across relevant organisations.

Existing law which allows confidential patient information to be used and shared appropriately and lawfully in a public health emergency is being used during this outbreak.

Using this law the Secretary of State requires ALL NHS services including, Public Health England, local authorities, health organisations and GPs to share confidential patient information to respond to the Covid-19 outbreak.  Any information used or shared during the Covid-19 outbreak will be limited to the period of the outbreak unless there is another legal basis to use the data.  

Summary Care Records

All patients registered with a GP have a Summary Care Record, unless they have chosen not to have one. The information held in your Summary Care Record gives registered and regulated healthcare professionals, away from your usual GP practice, access to information to provide you with safer care, reduce the risk of prescribing errors and improve your patient experience.

Your Summary Care Record contains basic (Core) information about allergies and medications and any reactions that you have had to medication in the past.

Some patients, including many with long term health conditions, previously have agreed to have Additional Information shared as part of their Summary Care Record. This Additional Information includes information about significant medical history (past and present), reasons for medications, care plan information and immunisations. 

Change to information held in your Summary Care Record

In light of the current emergency, the Department of Health and Social Care has removed the requirement for a patient’s prior explicit consent to share Additional Information as part of the Summary Care Record.

This is because the Secretary of State for Health and Social Care has issued a legal notice to healthcare bodies requiring them to share confidential patient information with other healthcare bodies where this is required to diagnose, control and prevent the spread of the virus and manage the pandemic. This includes sharing Additional Information through Summary Care Records, unless a patient objects to this.

If you have already expressed a preference to only have Core information shared in your Summary Care Record, or to opt-out completely of having a Summary Care Record, these preferences will continue to be respected and this change will not apply to you. For everyone else, the Summary Care Record will be updated to include the Additional Information. This change of requirement will be reviewed after the current coronavirus (COVID-19) pandemic.

Why we have made this change

In order to look after your health and care needs, health and social care bodies may share your confidential patient information contained in your Summary Care Record with clinical and non-clinical staff in other health and care organisations, for example hospitals, NHS 111 and out of hours organisations. These changes will improve the healthcare that you receive away from your usual GP practice.

Your rights in relation to your Summary Care Record

Regardless of your past decisions about your Summary Care Record preferences, you will still have the same options that you currently have in place to opt out of having a Summary Care Record, including the opportunity to opt-back in to having a Summary Care Record or opt back in to allow sharing of Additional Information.

You can exercise these rights by doing the following:

1.Choose to have a Summary Care Record with all information shared. This means that any authorised, registered and regulated health and care professionals will be able to see a detailed Summary Care Record, including Core and Additional Information, if they need to provide you with direct care.

2.Choose to have a Summary Care Record with Core information only. This means that any authorised, registered and regulated health and care professionals will be able to see limited information about allergies and medications in your Summary Care Record if they need to provide you with direct care.

3.Choose to opt-out of having a Summary Care Record altogether. This means that you do not want any information shared with other authorised, registered and regulated health and care professionals involved in your direct care. You will not be able to change this preference at the time if you require direct care away from your GP practice. This means that no authorised, registered and regulated health and care professionals will be able to see information held in your GP records if they need to provide you with direct care, including in an emergency.  To make these changes, you should inform your GP practice or complete this form and return it to your GP practice.

National Data Opt-Out

During this period of emergency, patient opt-outs will not generally apply to the data used to support the Covid-19 outbreak, due to the public interest in sharing information.  This includes National Data Opt-out.  

GP Connect

In order to look after your health and care needs we may share your confidential patient information including health and care records with authorised clinical and non-clinical staff in other care settings, for example neighbouring GP practices, hospitals and NHS 111. In order to do this we are using a secure NHS Digital service called GP Connect.  The NHS 111 service will also be able to book appointments for you into your GP practice or other specialised services that may be available in your area.

Research for COVID 19

Under the current changes to law we are required to take part in Research for COVID 19. We are currently sharing information with the following research:

Biobank  - https://www.ukbiobank.ac.uk/2020/04/covid/

We may also use the details we have to send public health messages to you, either by phone, text or email.  We are also required to share personal/confidential patient information with health and care organisations and other bodies engaged in disease surveillance for the purposes of protecting public health, providing healthcare services to the public, monitoring and managing the outbreak.

During this period of emergency we may also offer you a consultation via telephone or videoconferencing.  By accepting the invitation and entering the consultation you are consenting to this.  Your personal and confidential patient information will be safeguarded in the same way it would with any other consultation.

NHS England and Improvement and NHSX have developed a single, secure store to gather data from across the health and care system to help with the Covid-19 response. This includes data already collected by NHS England, NHS Improvement, Public Health England and NHS Digital.

New data will include 999 call data, data about hospital occupancy and A&E capacity data as well as data provided by patients themselves. All the data held in the platform is subject to strict controls that meet the requirements of data protection legislation. In such circumstances where you tell us you are experiencing Covid-19 symptoms we may need to collect specific health data about you. Where we need to do so, we will not collect more information than we require and we will ensure that any information collected is treated with the appropriate safeguards.

Changes to this privacy notice

This notice may be amended at any time, so please review it frequently. The date at the top of this page will be amended each time this notice is updated.

Consult online

Improved Access to General Practice

Improved Access to General Practice

click here for more information

http://www.vernovahealthcare.org/nhs-services/improved-access-general-practice/

Click the logo below for lots of great advice on taking care of yourself and choosing the right NHS service if self-care isn’t the answer.

https://www.easterncheshireccg.nhs.uk/Your-Health/Urgent-Care-And-Other-Options.htm

KNUTSFORD GOOD NEIGHBOURS

CAN YOU HELP OUR LOCAL DOCTORS?

Volunteers are needed to provide continued service to patients who have no other means of transport to attend for a NHS consultation at the GPs. This service greatly helps our local doctors by reducing requests for home visits.  Patients are also taken to local hospitals and medical facilities.

This vital service was established in 1999 by Knutsford Good Neighbours and operates through the telephone system (Monday -Friday) where a volunteer at home takes requests and allocates a volunteer driver from a prepared list showing the individual drivers availability.  Clients make donations and drivers are reimbursed for costs. We average 20 requests each week.

Do please help even if you can only offer help on one day a week.

Ring Sandra or Peter on 01565 641475 for more information.

(Site updated 03/06/2020)
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